Terms and Conditions

Conditions of purchase in online store www.unibag.cl



This document regulates the terms and conditions under which you have the right to access and use the services of the website www.unibag.cl   and of any information, text, video or other material communicated on the website.

On this website you can use, free of charge, the software and applications for mobile devices that allow you to browse, visit, compare and, if you wish, purchase the goods or services displayed here.

We recommend that you read these Terms carefully and print or save a copy of them to your local drive for your information.

These Terms and Conditions will be applied and will be understood to be incorporated into each of the contracts entered into with Unibag spa through this website.

The use of this website, the application of these Terms and Conditions, the acts that it executes and the contracts that it celebrates through this website, are subject and subject to the laws of the Republic of Chile and especially to the law 19,496 for the protection of consumer rights.

Therefore, Unibag Spa will strictly apply all the benefits, guarantees and rights recognized in favor of consumers in Law 19,496. In addition, Unibag Spa adheres in all its parts to the Code of Good Practices for Electronic Commerce of the Santiago Chamber of Commerce, which is available at the following link  https://www.ecommerceccs.cl/codigo-de-buenas-practicas-para-el-comercio-electronico/



For the communication of any presentation, consultation or claim regarding the use of this site, or the contracts that are carried out in it, Unibag spa appoints Mr. Marco de la Cerda, General Manager, as special representative, available at the email info @unibag.cl and on the Customer Service phone number +56225714898, domiciled for these purposes at Calle Caupolican 9400, Quilicura commune, Santiago city.

Unibag Spa undertakes that in case of sending advertising or promotional information, by email, it will contain at least the following information:

  1. Identification of the message, which makes it recognizable as advertising or promotional communication, in the subject field of the message.
  2. Existence of the right of the consumer or user to request the cessation of advertising shipments of this type by Unibag Spa and the obligation of Unibag spa to suspend such shipments.
  3. A simple and efficient procedure for the consumer to make that request, indicating an electronic address for this purpose.
  4. The identification of the advertiser with his trade name.

In the case of teaser advertising, the obligations indicated above will be fulfilled to the extent that the agency that carries it out is identified. Unibag Spa will stop sending advertising or promotional messages by email or other equivalent individual means of communication, to any person who has expressly requested the suspension of such shipments.



The mere visit of this site does not impose any type of obligation for the user, unless the user unequivocally expresses, through positive acts, his willingness to contract with the company to acquire goods or services, in the manner indicated in these terms and Conditions.



Registration on the site and the use of a password is not a mandatory requirement to contract, however it facilitates personalized, confidential and secure access to the site. In case of registering on the site, the user will have a secret password that can be used and even modified if the user so requires. To activate the password, you must complete the registration form available on the site and send it to Unibag Spa by clicking on the respective field. Regarding the confidentiality of the password, the user and the administrator will be responsible within the scope that corresponds to each one.



To make purchases on this site you must follow the following steps by clicking on the corresponding field:

  1. To start the purchase process, you must confirm that you have read and accepted these Terms and Conditions.
  2. Select the product or service that interests you and add it to your “shopping cart”.
  3. Log in to the site or Enter your email and password. And, if you are not registered and wish to do so, use the “register your password” icon.
  4. Select the type of dispatch and delivery among the alternatives available on the site, if there are no alternatives available, follow the instructions for delivery according to what is indicated on the site.
  5. Select the payment method.
  6. Once the order is made, the following will be displayed on the screen:
  1. a description of the contracted product or service.
  2. indication of shipping cost if applicable.
  3. payment method.
  4. Total value of the transaction.
  5. other conditions of the order.
  6. Possibility to print and store the order.
  7. also a unique number of the order, with which you can track it online.
  1. Sending the information to the registered email.
  2. The order will then automatically go through an identity confirmation process, always protecting the security and privacy of the user and the contracting process, availability, validity and quota of the payment method that has been selected.
  3. Once the above is fulfilled, the contract is perfected, making the charge in the selected means of payment, the proof of purchase will be sent with the corresponding ticket or invoice in electronic format and the product will be dispatched, according to the selected delivery mode.
  4. The buyer will not be affected in his rights nor will he be charged, without his identity being confirmed.



If the product has a manufacturer’s warranty, the term of this warranty will apply, if this term is longer. Since it is a product for daily use, it is considered manufacturing faults, please contact us within 24 hours once it has been recycled.


In no case will Unibag Spa be responsible for:

The improper use that Users or visitors of The Site may make of the materials displayed, of industrial property rights and intellectual property rights. Damages or eventual damages that may be caused to Buyers and/or Users due to the operation of the search tools and errors generated by the technical elements of The Site or search engine. Contents of the pages that Buyers or Users can access with or without authorization from Unibag Spa. The access of minors or people without capacity, under the terms of the corresponding legislation, to the contents adhering to the contractual relationship that arises from The Site. Loss, misuse or unauthorized use of your validation code, either by the User and/or buyer Buyers, or by third parties, after making the purchase in the manner expressed in the Terms and Conditions. Likewise, the parties acknowledge and record that the computer platform provided by Unibag Spa is not infallible, and therefore, during the validity of the purchase process, circumstances beyond the control of Unibag Spa may occur, which imply that The Site or the computer platform They are not operational for a certain period of time. Information Unibag Spa or its services found on different sites www.unibag.cl

In such cases, Unibag Spa will try to restore the Site and the computer system as quickly as possible, without any type of responsibility being attributed to it. Unibag Spa does not guarantee the availability and continuity of the operation of The Site nor that at any time and time, Users can access the promotions and Offers of The Site. Unibag Spa is not responsible for viruses or other elements in electronic documents stored in Users’ computer systems. Unibag Spa will not be liable for damages caused to the Client, arising from the inappropriate use of the technologies made available to the Client, regardless of the way in which these technologies are improperly used. Unibag Spa will not be liable for damages caused to The Site by improper use and in bad faith by Users and/or Buyers. However, in the event of a double payment by a User or Buyer on The Site, Unibag Spa will return the amount of the overpayment, within 3 days following receipt of the respective written claim from the User or Buyer, in which the Attach the originals of the receipts of the additional payment to what was acquired.

In Login, registration and communication with means of payment companies Unibag spa uses digital security certificates (SSL), in order to encrypt communication. Unibag Spa does not manipulate or store financial data of its clients. In any case, the contractual, extra-contractual or legal responsibility of Unibag Spa with the Users, Buyers or visitors of The Site will not exceed the price actually paid by the Buyer in consideration for the product or service, without prejudice to what is determined by the Courts. of Justice.



Responsibility of Users regarding the information registered on the site

Unibag Spa will adopt the necessary and prudent measures to safeguard the security of the data and secret password, such as information encryption systems, security certificates or others that the company deems appropriate. In the event of detecting changes in the information that you have registered on the site, or, in the event of any irregularity in the transactions related to your identification or that of the means of payment, or simply as a measure to protect your identity, our executives may contact you by by telephone or email, in order to corroborate your data and try to avoid possible fraud. In case of not being able to establish contact within a period of 72 hours, for your own safety, your purchase order made on our site cannot be confirmed. We will inform you by phone or by email that your order has been canceled due to not being able to confirm your identity or the means of payment offered. In addition, the receipts of the steps taken to contact you and confirm the operation will be available at our offices for 30 days, so that you can confirm the purchase order. Any query can be made to Arnaldo.vilches@unibag.cl However, Users and/or Buyers are exclusively responsible for the loss, misuse or unauthorized use of the validation code, either by themselves or by third parties, after the purchase has been made in the manner expressed in the Terms and Conditions. Personal information:

The Users and/or Buyers guarantee that the information they provide for the conclusion of the contract is true, complete, accurate and up-to-date. In accordance with Law 19,628, the personal data provided on the Website will become part of a Unibag Spa database and will be used solely and exclusively for the purposes for which they were delivered and especially for communication in general. between the company and its customers, validate the purchase data, finalize the delivery and answer their questions. The data will not be communicated to other companies without the express authorization of its owner nor will it be transferred internationally.

Unibag Spa never requests personal or financial data via email

Unibag Spa presumes that the data has been incorporated by its owner or by a person authorized by it, as well as that it is correct and exact. Users and/or Buyers with the acceptance of these Terms and Conditions state that the personal data provided through the online forms on the Unibag Spa da website can be used for subsequent Offers and different from those offered in The place. Notwithstanding the foregoing, Unibag Spa guarantees users the free exercise of their rights to information, modification, cancellation and blocking of their personal data established in Law 19,628. Consequently, buyers may make requests that are related to said rights, and within a maximum period of two calendar days, Unibag Spa must respond and effectively implement this request.

Electronic Documents: The user, in his capacity as manual receiver of electronic documents, in accordance with Exempt Resolution No. 11 of February 14, 2003 of the Internal Revenue Service (which established the procedure so that taxpayers authorized to issue electronic documents can also send them by these means to manual receivers), declares and accepts the following:

By approving these terms and conditions, the user authorizes the company Unibag Spa, so that the corresponding tax document of this transaction is delivered only by electronic means. In the same way, you authorize that the notice of publication of the tax document be sent to me by email.

In accordance with the indicated regulations, and in the event that the user requires it to support the accounting information, he assumes the following obligations in relation to said tax documents:

  1. Print the documents received electronically, for each tax period, immediately upon receipt from the issuer.;
  2. Print the document in the size and shape that was generated;
  3. Use original type white paper with a minimum size of 21.5 cm x 14 cm (1/2 letter) and a maximum size of 21.5 x 33 cm (legal);
  4. Print in a quality that ensures the permanence of the legibility of the document for a minimum period of six years, as established by current legislation on the matter. This printing will be made using laser or inkjet printing, unless a different authorization or standard is established in this regard.



Unibag Spa will not modify the conditions under which it has contracted with consumers on this site. As long as they appear on this site, the prices reported will be available to the user, even if they are not the same as those offered in other Unibag Spa sales channels, such as physical stores, catalogs, television, radio, or others. However, prices are applicable to the city of delivery or dispatch. If, once a product has been entered into the shopping cart, the delivery or dispatch address is changed to a different city, the total price of the product will change according to the shipping costs to the new registered city. Any change in the information published on this site, including those referring to merchandise, services, prices, stocks and conditions, promotions and offers, will take place before receiving a purchase order and will only refer to future operations, without affecting, in case any, rights acquired by consumers. The promotions offered on the site will not necessarily be the same as those offered by Unibag Spa through other sales channels. In promotions that consist of the free or discounted delivery of a product for the purchase of another, the dispatch of the good that is delivered free or at a discounted price will be made in the same place where the purchased product is dispatched, unless the purchaser requests , when accepting the offer, that the products are sent to different addresses, in which case you must pay the value of the dispatch of both products. It will not be possible to participate in these promotions without jointly acquiring all the products included in them.



All contents included in this site, such as texts, graphic material, logos, button icons, source codes, images, audio clips, digital downloads and data compilations, are the property of Unibag Spa or its content providers, and are protected by Chilean and international laws on intellectual property. The graphic materials, logos, page headers, advertising phrases, button icons, written texts and names of services included in this site are trademarks, creations or commercial images owned by Unibag Spa in Chile and in other countries. Said trademarks, creations and commercial images may not be used in relation to any product or service that may cause confusion among customers and in any way that discredits or discredits Unibag Spa. Other trademarks not owned by Unibag Spa that appear on this site belong to their respective owners. All rights not expressly granted in these Terms and Conditions are reserved by Unibag Spa or its assignees, suppliers, publishers, rights holders or other content providers. No product, image or sound may be reproduced,

duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of Unibag Spa. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary or proprietary information (including images, text, page layout, or form) of Unibag Spa, without our prior written consent. Nor can you use meta tags or any other “hidden text” that uses the name or trademarks of Unibag Spa, without prior written authorization from this company. Misuse of this site or these trademarks, licenses or patents is prohibited. The foregoing, without prejudice to the exceptions expressly indicated in the law. Unibag Spa respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@unibag.cl



These terms and conditions are governed by the laws of the Republic of Chile. Any controversy or conflict derived from the use of the Unibag Spa website to its Terms and Conditions and Privacy Policies, their validity, interpretation, scope or compliance, will be subject to the applicable laws of the Republic of Chile.




RETURN POLICIES: To request an exchange or return of the products purchased through this site, you must contact our contact form, to coordinate the return, where you must present the receipt together with the product with its packaging in perfect condition. Changes or refunds of products must be made within 10 days of receipt of purchase.

To make the change, in addition to the above, the client must take into account the following:

  1. The product cannot have been used.
  2. The product must have its original packaging, boxes, interiors and complete ties.
  3. Deliver everything as shipped.

In the event of a refund, the company will make a credit in the means of payment that has been used in a period not exceeding 72 hours after the refund has been accepted, an issue that will be informed through the email that has been registered.


REFUND POLICY: If the product was purchased online, you have a period of 10 (ten) calendar days from receipt of the product to request an exchange or refund in case of dissatisfaction, prior coordination in our contact form, along with original tax document, in addition to the identification of the person who made the purchase and after being evaluated and verified that it does not present a fault attributable to the user, it may be replaced by another product of the same value depending on the available stock or the refund of the money. The right of withdrawal cannot be exercised when the product has deteriorated due to an act attributable to the consumer.

If Unibag Spa has not complied with the sending of the aforementioned written communication, the term will be extended to 90 days. This right may not be exercised when the good has deteriorated due to an act attributable to the consumer.